Terms & Conditions
Last updated: 6 April 2025
Governing law: England & Wales
1) Who we are
Hair 2 The Throne (“H2TT”, “we”, “us”) provides professional hair services (including LA Weave, Tape Extensions, K-Tips, Micro Links/I-Tips, Avlon Texture Release), sells hair and wigs (including custom units), and delivers training/education. By booking, buying or enrolling, you agree to these Terms.
2) Key legal summary

• Services must be performed with reasonable care and skill. If not, we will offer a repeat performance within a reasonable time; if that’s not possible without significant inconvenience, a price reduction may apply.

• Goods (hair/wigs) must be as described, of satisfactory quality, and fit for purpose. Remedies for faults follow the statutory order: repair/replace first, then price reduction/refund if a remedy fails.

• Distance/off-premises purchases may have a 14-day cooling-off right, subject to exceptions (see Sections 8, 10, and Goods hygiene/bespoke clauses).
  Nothing in these Terms affects your statutory rights.

3) Bookings, deposits & cancellations (services)

• A non-refundable booking fee/deposit is required to secure appointments and is deducted from the final bill.

• Rescheduling: One reschedule permitted with the notice stated on your confirmation (subject to availability).

• Late/No-show: Arrivals >15 minutes late may be shortened or rebooked or charged such as a late fee; deposit may be retained and a fair, proportionate fee applied for lost time/materials.

• We may request full or part payment in advance for large/colour/extension bookings.“Deposits/fees retained reflect a genuine pre-estimate of loss (time reserved and/or materials ordered) and are fair and proportionate.”

4) Consultations, suitability & patch tests

• You agree to provide accurate medical/allergy history and full hair history.

• Patch/strand tests must be completed where required; refusal cancels the service and fees may still apply.

• We may refuse service if we judge it unsafe or unsuitable.

5) Service standards, acceptance & aftercare

• We perform with reasonable care and skill. If you have concerns, notify us within 48 hours and return to the studio for assessment; where appropriate, we will repeat the work within a reasonable time.

• Extension longevity depends on home care: recommended products, correct brushing, drying, sleeping routines, heat protection, and attending maintenance/push-ups at the advised intervals. Issues from missed maintenance or non-recommended products/tools are not service faults.

• Acceptance of a service is deemed on leaving the studio satisfied, subject to the 48-hour review window for workmanship issues.

6) Colour match, lace tone & aesthetic outcomes for hair extensions & wigs

• Colour match, density, cut, lace tone and “seamlessness” are aesthetic judgements requiring personal customisation and ongoing finishing.

• HD/transparent lace always requires blending to the wearer (tint/spray/foundation and appropriate wig-cap choice). This is normal industry practice and not a fault.

• Glueless vs glued: Fit and appearance may differ; we can adjust bands/fit in person.

7) Goods (hair extensions, wigs & custom units)
Inspection & time limits

• Check goods immediately on delivery/collection and report any issues within 48 hours with clear photos/videos.

Hygiene & non-returnable items

• For hygiene reasons, once hair/wigs are unsealed, tried on, installed, cut, coloured, tinted, bleached, plucked, washed, styled or otherwise used, they are non-returnable unless a manufacturing fault is evidenced.

Custom/bespoke items

• Bespoke or custom-made goods (e.g., specific length/grams/rows, cap size, lace type, density, colour) are non-cancellable once production begins and non-returnable unless faulty.

Faulty goods—remedy order

• If a manufacturing fault is present at supply, the remedy is repair or replacement first within a reasonable time. If that fails, a price reduction/refund may apply. Evidence of product build-up, incorrect products, heat damage or misuse may void remedies.

Installed/altered goods

• Goods installed/altered (cut/coloured/styled/tinted/bleached) are deemed accepted unless a manufacturing defect present at supply is proven.

Returns logistics (authorised only)

• Returns must be authorised in writing, sent clean, in original packaging, by tracked post. You bear transit risk until received. Unauthorised returns will be refused.

• “Our reporting windows help us resolve issues quickly but do not limit your statutory rights.”

• “Before any return or inspection is agreed, you must provide clear photos/videos of the issue.”

• “We may request inspection solely to assess whether a manufacturing defect existed at supply. Items that have been used, installed, altered or worn may be refused unless a defect at supply is evidenced.”

8) Right to cancel (distance/off-premises services)

• If you book a service remotely, you generally have 14 days to cancel. If you request the service within 14 days, you agree your right to cancel ends when the service is fully performed, and that we can charge a proportionate amount for work already started if you cancel during the window.

9) Delivery, risk & postage

• Risk passes on delivery/collection. Use tracked postage when sending items to us; keep proof and packaging. We are not liable for items lost in transit to us.

10) Training & education (in-person and online)
Enrolment & cooling-off

• Distance/off-premises enrolments carry a 14-day cooling-off unless you request the course to start within that period; once fully delivered, the right to cancel ends.
  Digital content

• If you consent to immediate access to digital content (videos, manuals, templates), you lose the right to cancelonce access begins.
  Attendance & certification

• Certificates are issued only on full attendance, competence (assessments), and full payment. Certification does not replace insurance/licensing obligations; you are responsible for your own insurance, patch-testing and compliance.
  Conduct, equipment & models

• Professional conduct is required. You’re responsible for your kit and any venue property used. Where models are required, we’ll confirm whether you bring one or we provide one.
  Outcomes

• We do not guarantee employment, clientele or income.
  IP & usage

• All course content remains our intellectual property. You receive a personal, non-transferable licence for professional use. No sharing, resale, duplication, recording or public posting.

11) Data protection & privacy (UK GDPR)

• We process your personal data (contact details, consultation notes, health/patch tests, photos, bookings, training records) to deliver services, manage bookings, and meet legal/insurance duties.

• Health/patch-test data is processed under explicit consent and legitimate interests (service safety).

• We retain data only as necessary and keep it secure. See our Privacy Notice for your rights (access, rectification, erasure, restriction, portability, objection).

12) Right to refuse service & studio conduct

• We may refuse or discontinue a service where we consider it unsafe/inappropriate or where abusive, discriminatory or intimidating behaviour occurs.

• No additional guests/children in the service area (health & safety/insurance). We may restrict filming to protect privacy and service standards.

13) Minors

• No chemical services for under-16s. Under-18s require a parent/guardian at consultation and written consent.

14) Health disclosures & contraindications

• Disclose all allergies, medical conditions, medications, scalp/skin issues, and prior chemical services. Some treatments (including Avlon Texture Release) may be unsuitable in pregnancy/breastfeeding or with specific conditions. We are not liable where information is withheld or aftercare isn’t followed.

15) Maintenance schedule (extensions)

• Push-ups/maintenance for LA Weave, Tapes, I-Tips, K-Tips must be attended within recommended timeframes. Missed maintenance leading to slippage, matting or breakage is not a service fault.

16) Heat, colour & chemical risks

• Heat styling, chlorine/saltwater, hard water, non-recommended products, and DIY chemical/colour processes can damage hair. We are not responsible for damage caused by these factors.

17) Colour, density & lace expectations (wigs)

• Lace tone depends on skin tone and wig-cap choice. Personal finishing (tint/spray/foundation) may be required on first wear and after washes. This is standard and not a defect.

18) Payments, pricing & chargebacks

• Prices include VAT where applicable and may change prior to booking/purchase. Quotes are valid for a stated period and may change if the specification changes (length/grams/rows/colour).

• Payment is due at the appointment/checkout.

• You agree not to initiate a chargeback without first allowing us to apply the proper legal remedy (repeat performance/repair/replace).

19) Photos, marketing & user-generated content

• With your consent, we may capture before/after photos/videos for records and marketing. Consent can be withdrawn for future use at any time.

20) Personal belongings

• We are not liable for loss/damage to personal items brought to the studio.

21) Stock, substitutions & lead times (goods)

• If an item is unavailable, we may offer an equivalent or revised lead time. Custom specifications may require additional time. International buyers are responsible for duties/taxes.

22) Complaints & dispute resolution

• Please submit complaints in writing with order/booking details and photos/videos.

• Services: we’ll offer repeat performance where appropriate.

• Goods: we’ll assess for fault; if confirmed, we’ll repair/replace in line with the statutory remedy order.

• Where suitable we may use independent mediation/ADR. This does not affect your statutory rights.

• “Our reporting windows help us resolve issues quickly but do not limit your statutory rights.”

• “We welcome fair, honest reviews. False or defamatory statements may be challenged and removal sought where appropriate.”

23) Limit of liability

• Nothing excludes liability for death/personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.

• Otherwise, our liability is limited to the price paid for the specific service/goods/course. We are not liable for indirect or consequential losses.

24) Force majeure

• We’re not responsible for delays/failures caused by events beyond our reasonable control (e.g., illness, strikes, courier issues, supply chain). We’ll rearrange or refund any amounts for services not provided.

25) Changes to these Terms

• We may update these Terms at any time. The version in force at booking/purchase/enrolment applies.

Model Cancellation Form (where applicable)
(Use only if you are entitled to and wish to cancel within the statutory cooling-off window and no exception applies.)
To: Hair 2 The Throne (H2TT)
I hereby cancel my contract for [service/course/goods] ordered on [date], for [appointment/course date OR goods description].
Name:
Address:
Email/Phone:
Date: