Terms & Conditions

**Last updated:** 6 April 2025
Governing law: England & Wales


1) Who We Are

Hair 2 The Throne (“H2TT”, “we”, “us”) provides professional hair services (including LA Weave, Tape Extensions, K-Tips, Micro Links/I-Tips, Avlon Texture Release), sells hair and wigs (including custom units), and delivers training, business coaching, digital education, and AI-powered creative services.

By booking, buying, or enrolling with us, you agree to these Terms.


2) Key Legal Summary

Services must be performed with reasonable care and skill. If not, we will offer repeat performance within a reasonable time; if that is not possible without significant inconvenience, a price reduction may apply.

Goods (hair/wigs) must be as described, of satisfactory quality, and fit for purpose. Remedies follow the statutory order: repair/replace first, then price reduction/refund if that fails.

Distance/off-premises purchases** may carry a 14-day cooling-off right, subject to exceptions (see Sections 8, 10, and bespoke/hygiene clauses).
* Nothing in these Terms affects your statutory rights.

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3) Bookings, Deposits & Cancellations (Services)

* A non-refundable booking fee/deposit is required to secure appointments and is deducted from the final bill.
* Rescheduling:** One reschedule permitted with the notice stated on your confirmation (subject to availability).
* Late/No-Show:** Arrivals over 15 minutes late may be shortened, rebooked, or charged a late fee. Deposits may be retained and a fair, proportionate fee applied.
* We may request part or full payment in advance for large, colour, or extension bookings.
* Deposits reflect a genuine pre-estimate of loss (time reserved and/or materials ordered) and are fair and proportionate.

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## 4) Consultations, Suitability & Patch Tests

You agree to provide accurate medical, allergy, and hair history.
Patch/strand tests must be completed where required. Refusal cancels the service and fees may still apply.
We may refuse service if we judge it unsafe or unsuitable.

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5) Service Standards, Acceptance & Aftercare

We perform services with reasonable care and skill.
Concerns must be raised within **48 hours** and returned for assessment. Where appropriate, we will repeat the work within a reasonable time.

Extension longevity depends on correct aftercare, products, routines, and attending maintenance. Issues caused by missed maintenance or non-recommended products/tools are **not** service faults.

Acceptance is deemed on leaving the studio satisfied, subject to the 48-hour review window.

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6) Colour Match, Lace Tone & Aesthetic Outcomes

Colour, density, lace tone, cut, and “seamlessness” are aesthetic judgements requiring personal customisation.

HD/transparent lace always requires blending (tint/spray/foundation and correct wig-cap). This is standard practice and not a fault.
Glueless vs glued: fit and appearance may differ and may require in-person adjustment.

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7) Goods (Hair Extensions, Wigs & Custom Units)

 Inspection & Time Limits

Check goods immediately and report issues within **48 hours** with clear photos/videos.

Hygiene & Non-Returnable Items

Once hair/wigs are unsealed, tried on, installed, cut, coloured, tinted, bleached, plucked, washed, styled, or used, they are **non-returnable** unless a manufacturing fault is evidenced.

### Custom/Bespoke Items

Custom or bespoke goods (specific length, grams, rows, cap size, lace type, density, colour) are non-cancellable once production begins and non-returnable unless faulty.

### Faulty Goods – Remedy Order

Where a manufacturing fault exists at supply, the remedy is repair or replacement first. If that fails, a price reduction or refund may apply. Evidence of misuse voids remedies.

Installed/Altered Goods

Installed or altered goods are deemed accepted unless a defect present at supply is proven.

Returns (Authorised Only)

Returns must be authorised in writing, sent clean, in original packaging, via tracked post. You bear transit risk. Unauthorised returns will be refused.

“Our reporting windows help us resolve issues quickly but do not limit your statutory rights.”

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8) Right to Cancel (Distance/Off-Premises Services)

Remote service bookings generally carry a 14-day cooling-off period.
If you request the service within that period, you agree your right to cancel ends when the service is fully performed. If cancelled mid-delivery, a proportionate charge applies.

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## 9) Delivery, Risk & Postage

Risk passes on delivery/collection. Use tracked postage when sending items to us. We are not liable for items lost in transit to us.

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10) Training, Education, Coaching & Digital Services

This applies to all training, workshops, memberships, coaching, mentoring, consulting, digital products, and AI-powered services.

Enrolment & Cooling-Off

Distance enrolments carry a 14-day cooling-off period unless you request early access or delivery. Once fully delivered, the right to cancel ends.

Digital Content

Where you consent to immediate access to digital content (videos, manuals, templates, portals, AI assets), your right to cancel is lost once access begins.

Attendance & Certification

Certificates require full attendance, competence, and payment. Certification does not replace insurance or legal compliance.

Outcomes

We do not guarantee employment, clients, income, or business results.

IP & Usage

All content remains our intellectual property. You receive a personal, non-transferable licence. No sharing, resale, duplication, or recording.

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10A) Business Coaching & Strategy Services

Our coaching is educational and advisory. It is **not** legal, financial, or regulated advice.

You acknowledge that:

* Results depend on your actions and external factors.
* No income, growth, or outcome is guaranteed.
* You remain responsible for your business decisions, compliance, insurance, tax, and risk.

We are not liable for business losses, lost profits, or decisions made following coaching.

All methods and frameworks remain our IP.

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10B) AI Creative & Digital Production Services

Applies to AI avatars, content, visuals, scripts, prompts, automations, and digital assets.

* Each project has an agreed scope. Work outside scope is chargeable.
* One round of reasonable revisions included unless stated otherwise.
* Delays caused by missing info or feedback extend timelines.

You are responsible for platform compliance and legal use of outputs.

We do not guarantee:

* Platform approval
* Virality or reach
* Revenue
* Algorithm performance

We are not liable for bans, policy changes, or third-party tool failures.

Unless agreed otherwise:

* You receive a licence to use delivered assets
* We retain ownership of systems, prompts, and frameworks
* You may not resell or teach our methods

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 11) Data Protection & Privacy (UK GDPR)

We process personal data to deliver services, manage bookings, and meet legal duties.
Health data is processed under explicit consent.
See our Privacy Notice for your rights.

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12) Right to Refuse Service & Studio Conduct

We may refuse service where unsafe or where abusive behaviour occurs.
No additional guests/children in service areas. Filming may be restricted.

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 13) Minors

No chemical services for under-16s. Under-18s require guardian consent.

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14) Health Disclosures & Contraindications

Disclose all relevant conditions. We are not liable where information is withheld or aftercare ignored.

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15) Maintenance Schedule (Extensions)

Missed maintenance leading to damage is not a service fault.

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16) Heat, Colour & Chemical Risks

Damage caused by heat, water, chemicals, or DIY processes is not our responsibility.

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17) Payments & Chargebacks

Prices include VAT where applicable. Payment is due at checkout.
Do not initiate chargebacks without allowing statutory remedies first.

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18) Photos & Marketing

With consent, we may capture content for records and marketing. Consent can be withdrawn for future use.

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19) Personal Belongings

We are not liable for loss or damage to personal items.

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20) Complaints & Disputes

Submit complaints in writing with evidence.
We will apply statutory remedies. ADR may be used.

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21) Limit of Liability

Nothing excludes liability for death, personal injury, fraud, or non-excludable liability.
Otherwise, liability is limited to the price paid for the relevant service/product.

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22) Force Majeure

We are not liable for events beyond our control. Unprovided services will be rearranged or refunded.

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23) Changes to These Terms

The version in force at booking, purchase, or enrolment applies.

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Model Cancellation Form

(Use only if you are entitled to cancel within the statutory cooling-off period.)

To: Hair 2 The Throne (H2TT)
I hereby cancel my contract for [service/course/goods] ordered on [date].

Name:
Address:
Email/Phone:
Date:

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