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REFUND POLICY 

Last updated: 6 April 2025
Business name: Hair 2 The Throne (“H2TT”, “we”, “us”)
Jurisdiction: England & Wales

This Refund Policy explains when refunds may or may not be available for our services, goods, training, coaching, and digital products. Nothing in this policy affects your statutory rights under UK consumer law.

1) Hair & Beauty Services

All services are carried out with reasonable care and skill in line with the Consumer Rights Act 2015.

If you are unhappy with a service:

  • You must notify us within 48 hours of your appointment

  • You must return for an in-person assessment

  • Where a fault is confirmed, your legal remedy is repeat performance within a reasonable time

Refunds are only considered where:

  • A repeat performance is impossible; or

  • A repeat performance would cause significant inconvenience

In those cases, a price reduction or refund may apply in line with the law.

We do not offer refunds for:

  • Change of mind

  • Dissatisfaction based on personal taste after acceptance

  • Issues caused by failure to follow aftercare

  • Missed maintenance for extensions

  • Damage caused by heat, chemicals, water, or DIY processes

  • Services refused due to withheld medical or hair history

Deposits and booking fees are non-refundable as they secure time and resources.

2) Goods – Hair Extensions, Wigs & Units

Under UK law, goods must be as described, of satisfactory quality, and fit for purpose.

Faulty Goods

If your item is faulty at the time of supply:

  1. You are entitled to a repair or replacement first

  2. If that fails, you may be entitled to a price reduction or refund

You must:

  • Inspect goods on receipt

  • Report issues within 48 hours with clear photos or video

  • Return items only once authorised

Hygiene & Bespoke Goods

For hygiene and safety reasons, the following are non-refundable unless faulty:

  • Hair or wigs that have been unsealed, worn, installed, cut, coloured, tinted, bleached, plucked, washed, or styled

  • Custom or bespoke items (length, grams, rows, cap size, lace type, colour, density) once production has begun

These exclusions are permitted under the Consumer Contracts Regulations.

3) Training, Coaching & Education

Cooling-Off Period

When you enrol online or off-premises, you have a 14-day cooling-off period, unless:

  • You request the course or coaching to begin within that period; or

  • You are given immediate access to digital content

Where you request early access:

  • Your right to cancel ends once the service is fully delivered

  • If you cancel after delivery has started, we may deduct a proportionate amount for what has already been provided

No Outcome-Based Refunds

We do not offer refunds based on:

  • Lack of business success

  • Income results

  • Client acquisition

  • Employment outcomes

Training and coaching are educational. Results depend on your own actions and circumstances.

4) Digital Products & Content

Digital products include:

  • Online courses

  • Memberships

  • Workbooks

  • Templates

  • Downloads

  • Videos

  • AI assets

  • Portals and platforms

Once you have been granted access or a download link, you:

  • Waive your right to cancel

  • Are not entitled to a refund

This complies with the Consumer Contracts Regulations for digital content.

5) AI Creative & Digital Services

AI and digital services are customised and time-based.

Refunds are not offered for:

  • Completed or partially completed projects

  • Change of mind

  • Dissatisfaction with style or subjective preference

  • Platform performance (e.g. reach, virality, monetisation)

Where we fail to deliver the agreed service:

  • We will correct the issue

  • Or provide a proportionate refund for the undelivered portion

We do not refund for:

  • Delays caused by missing information or approvals

  • Platform bans or algorithm changes

  • Third-party tool failures

6) How to Request a Refund

All refund requests must be made in writing to:
hello@hair2thethrone.co.uk

Include:

  • Your full name

  • Order or booking reference

  • Date of purchase

  • Details of the issue

  • Supporting photos or evidence where applicable

We aim to respond within 5 working days.

7) Chargebacks

You agree not to initiate a chargeback without first giving us the opportunity to resolve the matter in line with this policy and UK consumer law.

Unfounded chargebacks may be disputed and evidence provided to your bank.

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