Terms & Conditions

Please read these conditions very carefully before ordering any goods and booking services from our website or in house.

Your attention is particularly drawn to paragraph 6. [All prices are quoted in British Pounds Sterling]

By reading these conditions you agree to be legally bound by them

Interpretation

In these conditions the following words shall have the following meanings:

“You” means the person(s), firm or company that buys the Goods from Us and “your” shall be interpreted accordingly

“Goods” means any goods We agree to supply to You under the terms of the Contract , this includes any instalment of the goods or part(s) of them.

“Contract” means any contract between You and Us, for the sale and purchase of the Goods, which incorporates these conditions.

“Website” means the website with the URL: https://www.hair2thethrone.co.uk/

“Day” means a UK working day and does not include Saturday or Sunday and “days” shall be interpreted accordingly.

Any reference to any statute or statutory provision refers to its most recent version

Reference to the singular includes the plural and vice versa.

Headings are only used for convenience.

Applying These Conditions

The Contract will be on these conditions only, unless there is a written variation agreed between You and Us

Your order is an offer to buy the Goods and services from Us (Hair 2 The Throne) under these conditions.

Confirmation of your order is our acceptance of that offer. We do not have to accept your offer.

Defects

Nothing in these terms affects your statutory rights.

We will not be liable for any defects of the Goods unless:

You tell Us of the defect within 24hrs of the time You discover, or sought to have discovered, the defect; and

We are given a reasonable opportunity, of examining the Goods and, if requested, You return the Goods to Us at your expense for examination (if We agree that the Goods are defective, We will refund this expense).

We shall not be liable for any defect if:

You use the Goods after telling Us about the defect; or

the defect arises through misuse by using the wrong products, cutting or altering in any way, or inappropriate storage, of the Goods; or

You alter or repair the Goods without our written consent.

Subject to conditions 8.2 and 8.3, if any of the Goods are defective, We shall either repair or replace them (or the defective part) or refund the price, provided that, at our request, You return the Goods (or the defective part). We will refund the cost of returning the Goods to Us. If We comply with condition 8.4, We shall have no further liability for any defects.

The Goods

Any description of the Goods on our Website is for guidance only. No pictures, descriptions, specifications or advertising will form part of the Contract.

Price

All prices are quoted in British Pounds Sterling.

The price for the Goods and services is the price shown at the Order Summary on our website when We confirm your order or appointment. This price will include VAT [if appropriate] and the cost of delivery.

Prices are subject to change at any time without notice.

Payment

Payment is due by any of the methods described on our website at the date You place your order or booked your appointment placed either online or within the studio.

Goods will not be shipped until payment is cleared by Our bankers. [Cash, PayPal, Bank transfer, and Postal Order payments are cleared immediately upon receipt].

Ordering hair

All Hair extensions pre ordered and bought for fitting purposes are all custom orders. You are required to pay FULL PRICE for the hair extensions before booking your service appointment unless you are on a monthly subscription plan. If you decide after purchasing the hair that you no longer need or want them you will not be eligible for a full or partial refund. The hair will be kept in the studio for you until you collect them, you can request the hair to be posted to you at the cost of your own expense.

Hair Service (during & after appointment)

Your satisfaction is our highest priority. If you are not completely contented, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections as soon as possible. If after 24 hours since your service that you decide that you are not happy with your hair because you feel it does not suit you, a refund will not be given under these circumstances. Please communicate with your stylist during the service if you are not happy, so that it is easier to correct any issues for you on the day.

If you do not want the issue corrected and would like to take the hair extensions out as soon as possible (removed) a full removing fee will apply. Please refer to the service removal price list.

If your hair is not sitting comfortably, it feels tight, it needs tightening, the rings need adjusting or removed as they are visible or too tight, or tracks/tapes are showing (within 72hrs of your fitting) Please contact the studio immediately to book an emergency appointment for you to have these corrected FREE of charge. Please bear in mind that there may be clients already booked in, We will try our upmost hardest to accommodate you within the next 48-72hrs. The FREE refit must be fitted within the time frame of 3 working days (If no free slots are available, the time frame will be extended by management). It Is up to you the client to book your appointment to have this corrected as soon as possible.

Hair extensions worn just after a fitting at our studio

All sales are final. We understand that the quality of the hair cannot be consistent all the time. If there is a case where the hair is faulty such as shedding or tangling, please contact the studio via email to monica@hair2thethrone.co.uk and report the issue immediately with a well-lit picture of the issue. Please do this within seven days from your last fitting appointment. Once the issue has been discussed by management, please send the hair back to the studio via tracking delivery, alternatively please visit the studio within 48hrs from being instructed by your stylist at Hair 2 The Throne. The hair will then be assessed, if agreed by the stylist at Hair 2 The Throne you will be given an exchange only for the same item along with a FREE refit. If the exchanged product(s) also become faulty, this too will be assessed by management and if agreed only then will a partial or full refund will be issued (partial or full will be given depending on the fault).

Buying hair, wigs online or in store

All sales are final. Refunds or exchanges will not be accepted if you change your mind. We understand that the quality in hair cannot be consistent all the time. If there is a case where the hair is faulty, please return the hair back to the studio within 48hrs of receiving it. The hair will be assessed, and you will be given an exchange only. If there are signs showing that the hair has been worn, tampered or altered in anyway a refund will not be issued under any circumstances. If the hair arrives damaged in its packaging an exchange or full refund will be issued. Please take a photo and send it to monica@hair2thethrone.co.uk as soon as it has been received by You the customer. Once agreed by a member of staff at Hair 2 The Throne a full refund or exchange will be issued to you. Any hair or wig items bought by You that is worn during or after a fitting done by Hair 2 The Throne or another establishment and it is faulty within 72hrs, then only an exchange will be given, or a correction can be made to rectify the problem.

Late arrivals

In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients arriving more than 15 minutes late will be imposed with a £10 fee which will be added to your final bill. Clients arriving more than 30 minutes late will forfeit the original appointment and be rescheduled with a new non-refundable deposit of £30.

Late cancellations

We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify the studio of any cancellations or rescheduling at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules will cause a £20 fee added to your next appointment without notice.

No shows

In the case of missing your appointment, you will be imposed with a fee worth 25% of the missed service which will be added to your next appointment. Moreover, booking your next visit will require paying an unreturnable deposit worth 25% of the service you want to book. Two or more missed appointments equal being fired from the studio.

Health History

For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.

Right to refuse service

Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service. If your hair is very unclean and needs medical attention.

Children in the studio

As we are concerned with your and your children’s safety, we strictly prohibit unsupervised children in the salon. In emergency situations, please provide proper supervision for them in the form of an additional caretaker.

Delivery

We will deliver the Goods to the address You provide on the order form.

Any delivery date We give is an estimate. All purchases are sent using a tracking and signature upon arrival method. We (Hair 2 The Throne) will not be liable if the delivery is registered as delivered and signed for by the recipient of the said address where the item has gone missing.

Unless these conditions state otherwise, We are not liable for any loss of an item, costs,

damages, charges or expenses caused by any delay in delivery. Once your purchase has been dispatched, it is the responsibility of the courier to deliver on time and efficiently. The courier will send text or email to let you know when your goods will be arriving.

If We cannot deliver the Goods because You won’t accept delivery, You haven’t provided the correct address, or no-one is available to accept delivery, then:

all risk in the Goods will pass to You;

the Goods will be deemed to have been delivered; and

We may store the Goods until We can re-deliver them, and You will be liable for any costs arising from this

Non-Delivery

We shall not be liable for any proven non-delivery, if it has been delivered and signed for but has become missing.

Our liability for non-delivery is limited to replacing the Goods. A credit note maybe issued depending on the circumstances.

Force Majeure

If We are prevented from, or delayed in, carrying on our business due to circumstances beyond our reasonable control, We may defer delivery or cancel the Contract or reduce the volume of the Goods sent to You (without liability to You). Such circumstances include, acts of God, global pandemic, government actions, war, national emergency, riot, civil commotion, fire, explosion, flood, epidemic, strikes, other labor disputes, or inability or delay in obtaining supplies of materials.

If the circumstance in question continues for a continuous period of more than 10 days, You can give Us written notice to end the Contract.

Information You provide

You authorise Us to use, store or process any information that You provide, including your name, address, email and telephone number as far as is reasonably necessary for Us to provide our services.

If You buy Goods through our Website, then We may collect information about your buying behavior. If You send us personal correspondence such as emails or letters, then We may collect this information into a file specific to You.

You must ensure that any information You provide is accurate and complete. For more information about how We deal with your Personal Information, please read our privacy policy.

Online Materials

The materials published on our Website are solely for your personal and non-commercial use.

Our Website is controlled and operated by Us from our offices. We do not control or endorse any content supplied by third parties.

Any content from third parties is published in good faith. We are not responsible for its accuracy or for its use.

You accept all responsibility for your use of our Website and any information it contains.

General

Each of our rights or remedies under the Contract is without prejudice to any of our other rights and remedies whether under the Contract or not.

If any provision of the Contract is found to be wholly or partly illegal, void, voidable, unenforceable or unreasonable, then it shall be deemed severable. The remainder of that provision and the remaining provisions shall continue in full force and effect.

Any failure or delay by Us in enforcing any part of the Contract will not be taken as a waiver of any of our rights.

If We ignore any breach of any part of the Contract by You, this does not mean that We will allow any further breach and it will not affect the other terms of the Contract.

The Contract is governed by English law and the parties submit to the exclusive jurisdiction of the English courts.

Nothing in these Conditions shall create any rights for third parties under the Contracts (Rights of Third Parties) Act 1999.

No responsibility can be accepted by us for a customer’s lack of suitability for use of any of the Goods as detailed in the specification or for their overall suitability to wear hair extensions.

Except as expressly and unambiguously stated otherwise, We do not endorse, operate, control, or assume responsibility for any product, brand, method, treatment, information, or services on the web site, in any way.

Hair 2 The Throne (“us”, “we”, or “our”) operates the http://www.hair2thethrone.co.uk/ website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy was created with (Terms Feed).

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at http://www.hair2thethrone.co.uk/

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name (“Personal Information”).

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we discover that a Children under 13 has provided us with Personal Information, we will delete such information from our servers immediately.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us.

Return Policy:

Due to the nature of our products all sales are final. Refunds will not be accepted.

You have 7 days to notify us if the product you receive is faulty or is an incorrect order from the date of your item receipt.

Please email monica@hair2thethrone.co.uk

You have 14 days to exchange any faulty goods from the date of your item reciept.

Please make sure the item has not been worn or tampered with, such as tonged, or styled. All items must be returned unworn and in its original packaging. We reserve the right to refuse any exchange if you do not follow our terms and conditions.

Customers are liable for sending back any items. You must incur all charges for returning any items and must use a trusted delivery service that offers tracking. We are not liable for any missing items in transit to us.

Exchanges will not be made until we receive your faulty or wrong item, as this needs to be logged into our systems for referencing.

The above also applies to all international shipping.

We will not accept any items returned altered in any way shape or form (washed, cut, tonged, brushed or combed).

According to the Health and Safety regulations and the review of the 2010 Health and Safety Law human hair cannot be returned USED. This does compromises removing hair from the original bundle. All products must be returned in their original and resalable state.

Please send products back to us via a courier that offers tracking information and delivery confirmation as we will not be accountable for missing products.

Shipping

Customers must bear any handling or custom fees. Hair 2 The Throne will not be liable for any fees.

UK Standard Delivery £3.99 (Subject to change at anytime)

3 - 14 working days depending on custom orders.

- Is available Monday - Friday once payment is received in full.

- Deliveries will only be carried out Monday - Saturday, excluding Bank holidays and Sundays.

- All orders are tracked, a tracking number will be given once your order has been dispatched.

- For wigs a signature will be required upon receipt.

- If your not in, a delivery card will be issued to show where to find your parcel.

International Standard Delivery £15.99 (Subject to change at anytime)

10-15 working days

- Is available Monday - Friday once payment is received in full.

- Deliveries will only be carried out Monday - Saturday, excluding Bank holidays and Sundays.

- All orders are tracked by Hair 2 The Throne.

- For wigs a signature will be required upon receipt.

- If your not in, a delivery card will be issued to show where to find your parcel.

- Custom fees and charges on all shipping must be paid by the recipient. Hair 2 The Throne will not be liable for any charges incurred.

Please Note: Items will be dispatched within 3 -10 days from receipt of full payment.